Personal Lines

·      11.16.17 – New Required Document Guides

·      11.21.17 – Billing and Payment Plan Enhancements

Commercial Lines

·      11.29.17 – 2018 Rules, Form Updates and Rates Delay

·      11.30.17 – Agent-Initiated Cancellation Request Enhancements

Agent Updates

·      11.01.17 – Report Suspected Hurricane Irma Fraud

·      11.03.17 – Hurricane Irma Aftermath: Citizens Responds

You also can find all bulletins on our website. Choose News and then Agent Bulletins located on the left side of the page. For more helpful information, check out our Did You Know? feature on the Agents site (you must log in to view).

Customer representatives and agency support staff can receive these bulletins via email. Register by going to our website and choose News, then Agent Bulletins and then Subscribe under Email Distribution on the right side of the page.

You can search our frequently asked questions (FAQs) under the Search menu bar by clicking on Search Frequently Asked Questions at the top of each Citizens’ webpage. These FAQs answer many common questions and are available 24/7. If you log in to the Agents site, you’ll get agent-level answers; if you don’t log in, you’ll get consumer-level answers.

Agents, agency principals and licensed customer representatives can log in to the Agents site and submit questions via the Contact Us option of our website. Citizens should respond within three business days.

Citizens has a vibrant social media community where you can learn more about our current programs and initiatives, receive updates on press releases and share educational infographics with your customers. For agent information, follow us at @citizens_agents on Twitter and search for Citizens Property Insurance on Facebook.